Legal
Cancellation & Refund Policy
Last updated: February 1, 2026
We understand that plans change. Here is a clear summary of our cancellation, refund, and confirmation policies so you always know where you stand.
Quick Reference, Cancellation Charges
| Days Before Travel | Cancellation Fee |
|---|---|
| 30+ days | 25% of total tour cost |
| 15-30 days | 50% of total tour cost |
| 0-15 days | 100% of total tour cost |
| No Show | 100% of total tour cost |
* Additional non-refundable charges (flights, visas, permits) apply on top of the above. See Section 5 of our full Terms & Conditions for complete details.
Confirmation Policy
- Standard Timeline: You will receive your confirmation voucher via email within 24 hours of a successful booking.
- Slot Unavailability: If your preferred slots are unavailable, we will arrange an alternate schedule based on your preference and issue a new voucher.
- Pre-Confirmation Cancellation: You have the right to cancel your booking for a full refund at any point before the final confirmation voucher is issued.
Refund Policy
- Processing Period: All applicable refund amounts will be processed within 10 business days of the approved cancellation.
- Extended Processing (Full T&C): As detailed in our Terms & Conditions, refunds involving airline or hotel suppliers may take 15-30 business days depending on supplier timelines.
- Method: Refunds are credited to the original payment source. Payment gateway convenience fees (3%) are non-refundable.
Cancellation Policy
- 30+ days before travel: 25% of the total tour cost charged as cancellation fee.
- 15 to 30 days before travel: 50% of the total tour cost charged as cancellation fee.
- 0 to 15 days before travel: 100% of the total tour cost charged as cancellation fee.
- Force Majeure: In cases of unforeseen weather, government restrictions, or union issues, we will provide alternate feasible options. Cash refunds are not available for these circumstances.
Payment Policy
- Full Payment Deadline: To guarantee your itinerary and secure all vendor reservations, 100% of the total tour cost must be cleared at least 30 days prior to your travel date.
- Booking Security: For bookings made within the 30-day window, immediate full payment is required to finalize the arrangements.
- Failure to Pay: Failure to complete the full payment by the 30-day threshold may result in the automatic cancellation of your pre-booked slots and loss of the initial deposit.
Need to cancel a booking?
Contact your dedicated Tripsiana agent or write to us immediately at hello@tripsiana.com. The sooner you let us know, the lower the cancellation charge.